Privacy Policy

Last Updated: October 17, 2023

This privacy policy describes how GOSSANY (the Website, we, or our) collects, uses, and discloses your personal information when you access, use our services, or make purchases from emmor.co (the Website) or otherwise communicate with us (collectively referred to as the Services). For the purposes of this privacy policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this privacy policy.

Please read this privacy policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the "Last Updated" date, and take any other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any current terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Website and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you directly provide to us through our Services may include:

  • Basic contact information, including your name, address, phone number, and email.
  • Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including username, password, and security questions.
  • Shopping information, including items you view, add to your cart, or add to your wishlist.
  • Customer support information, including information you choose to provide when communicating with us, such as when sending messages through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, network connection information, IP address, and other information related to your interactions with the Services.

Information We Collect From Third Parties

Finally, we may collect information about you from third parties, including from service providers who may collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.
  • Our payment processors collect payment information (for example, banking account information, credit or debit card information, billing address) to process your payments in order to fulfill your order and provide you with the products or services you have requested, thereby performing our contract with you.

When you access our Website, open or click on emails we send you, or interact with our Services or our ads, we or third parties that we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we collect from third parties will be processed according to this privacy policy. We are not responsible for or liable for the accuracy of the information provided to us by third parties and have no responsibility for any policies or practices of any third parties. For more information, see the section below, "Third-Party Websites and Links."

How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Products and Services: We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing payments, completing orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating any returns and exchanges, and allowing you to post reviews.

  2. Marketing and Advertising: We use your personal information for marketing and advertising purposes, such as sending you marketing information, advertisements, and promotions via email, text message, or postal mail, and to display ads about products or services to you. This may include using your personal information to better customize the Services and ads on our Website and other websites.

  3. Security and Fraud Prevention: We use your personal information to detect, investigate, or take action related to fraudulent, unlawful, or harmful activities that may occur. If you choose to use the Services and register an account, you are responsible for keeping your account login information safe. We strongly advise you not to share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.

  4. Communicating With You: We use your personal information to provide you with customer support services and to improve our Services. This is our legitimate interest in responding to you, providing effective services to you, and maintaining our business relationship with you.

Cookies

Like many other websites, we use Cookies on our Website. For specific information about the Cookies we use related to powering our store through Shopify, please see Shopify's Cookies Policy We use Cookies to power and improve our Website and Services (including remembering your actions and preferences), to run analytics, and to understand better user interactions with the Services (as our legitimate interest is to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Website to better customize services, products, and ads on our Website and other websites.

Most browsers automatically accept Cookies by default; however, you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services, including certain general features and functionalities, to function incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes under this privacy policy. Such circumstances may include:

  • With service providers or other third parties performing services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertising to you. Our business and marketing partners will use your information according to their privacy notices.
  • When you direct, request us, or consent to us disclosing certain information to third parties, such as to send products to you or through your use of social media widgets or login integrations, with your consent.
  • With affiliates or within our corporate group, as our legitimate interest is to operate a successful business.
  • Related to business transactions like mergers or bankruptcy, to comply with any current legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any current terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

  • Categories of Personal Information:
    • Identifiable information such as basic contact information and certain account and order information.
    • Commercial information such as order information, shopping information, and customer support information.
    • Internet or similar network activity, such as Usage Data.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public areas of the Services, such content will be public, and anyone can access it.

We cannot control who will have access to the information that you choose to provide to others and cannot guarantee that those who have access to that information will respect your privacy or keep that information secure. We are not responsible for the privacy or security of any information that you make public, or for the accuracy, misuse, or misappropriation of any information that you disclose or receive from third parties.

Third-Party Websites and Links

Our Website may provide links to other websites or online platforms operated by third parties. If you follow links to those third-party sites not linked or controlled by us, you should review their privacy and data protection policies and terms and conditions. We do not warrant and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide on public-facing or publicly available venues, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limit as to how we or third parties use it. Including such links does not imply any endorsement of the content on those platforms or the owners or operators thereof, except as disclosed on the Services.

Children’s Data

The Services are not intended for children to use and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information.

As of the effective date of this privacy policy, we do not actually know that we “share” or “sell” (under the definitions of those terms in current law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure in transit. We advise you not to use insecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce current policies and other agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below related to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to your personal information that we hold about you, including details related to how we use and share your information.
  • Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
  • Right to Amendment: You may have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer that information to a third party, in certain circumstances and with some exceptions.
  • Processing Restrictions: You may have the right to request that we stop or limit the processing of your personal information.
  • Withdraw Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Complaint: You may have the right to challenge our decision if we refuse to process your request. You can do so by directly responding to our denial.
  • Manage Communication Preferences: We may send you advertising emails and you may opt-out from receiving those emails at any time using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-advertising emails, such as about your account or the orders you have made.

You may exercise any of the rights outlined on our Website or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing meaningful feedback on your request. As permitted by law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof of your authorization for them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

We use advertising services from Shopify, such as Shopify Audiences, to help personalize the ads you see on third-party websites. To limit Shopify merchants' use of your personal information for those advertising services, visit Shopify Privacy

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below or by submitting your complaint to your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you reside, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the Standard Contractual Clauses of the European Commission or any equivalent contracts issued by the relevant UK authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy policy or this privacy policy, or if you wish to exercise any rights available to you, please email us at support@gossany.com